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  • 11, GXY AP07 can't be booted.
  • 1. Make sure the GXY AP07 is fully inserted into the car's power outlet.
    2. Check if the cigarette outlet voltage whether is 9-26V.
    3. Try GXY AP07 in another socket or a different vehicle.

  • 22, The microphone does not work or the caller does not hear the user.
  • 1. Please enter the device settings of the Bluetooth connection of the mobile phone. Under the paired devices list, open the setup menu for the paired GXY AP07 and make sure your device is connected to the phone and media audio.
    2. Make sure the audio channel of the call is Bluetooth
    3. If the above troubleshooting does not solve the problem, please contact customer service.

  • 33 The music cannot be played when the smart phone is paired with the GXY AP07.
  • 1. Make sure your phone Bluetooth is connected to the phone and media audio of the GXY AP07.
    2. Make sure the audio channel of the music player is Bluetooth.
    3. Make sure that the FM transmitter and FM radio on the car are at the same frequency.
    4. Make sure the car audio is loud enough.
    5. Check your phone media volume.

  • 44 Unable to play music using USB flash drive.
  • 1. Please make sure the U disk is in the correct format (FAT, FAT32, exFAT)
    2. Please check if the music in the USB flash drive is in the correct format (.mp3 .wma .flac .wav)
    3. Please check if there are software such as installer in U disk, try to save only .mp3 .wma .flac .wav files in these formats.
    4. Please check if you have inserted the USB flash drive into the correct USB port without the IQ icon.

  • 55 How to make the GXY app save my parking location?
  • 1. Open the GXY Charger app to connect to your device.

    2. Set the GXY Charger application to "always work" in the background.

    3. When you turn off your car, GXY AP07 will automatically shut down. Once the GXY Charger application is disconnected from the GXY AP07, it activates the phone's GPS to remember the location. If your cigarette lighter continues to be powered while the engine is off, the GXY Charger app will record where the Bluetooth was disconnected.

    4. When the GXY Charger application successfully records the location, you will receive a notification: "Get parking location." Note: Your phone must have GPS enabled to use this feature. The GPS tracker is not suitable for finding a garage in a multi-storey car park.

    5. When you need to find your car, open your GXY Charger app and make sure your smart phone is lying flat for a more accurate direction.

  • 66 Why is there static electricity when playing music?
  • 1. GXY AP07 is also an FM transmitter that can transfer music directly from your mobile phone to your car's speakers for cars that don't support Bluetooth.
    2. Try selecting an unoccupied frequency (white noise) to avoid interference and enjoy clear music.
    3. If your city does not have a free frequency, it is almost impossible for any transmitter to produce perfect audio due to interference. However, the GXY Smart Charger Car Kit uses the CSR Bluetooth solution to maximize the quality of music playback.

  • 77 GXY AP07 Bluetooth is enabled, but the phone couldn't connected.
  • 1. Make sure the GXY AP07 is in pairing mode.
    2. Make sure the Bluetooth connection of the phone is "GXY AP07".
    3. Make sure your phone is the only device waiting to connect.
    4. Unplug the GXY AP07 to turn it off and then reinsert it into the socket.
    5. Turn off and restart the phone Bluetooth, reboot the device or try to connect to another device.

  • 88 The USB port on the GXY AP07 cannot charge the phone.
  • 1. Check if 2 ports whether can be charged at the same time, please try to unplug GXY AP07 and re-insert the car cigarette lighter.
    2. Try using different USB cable or try charging another device.

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